9/13/2010

Who should do ITIL?

I was trying to find the exact answer for this...and searched through many websites. But nowhere I could find the exact answer. After contacting many training centers for ITIL (Information technology infrastructure library) and reading websites, I reached to following conclusion-

People who are involved in level- 1/2 support or tier support whether they are in BPOs, IT infrastructure services or in production support work for java, dot net etc., they can do this certification and can get advantage of this otherwise it is of no use. It means if you are working in core development work for java, then it is of no use for you if you dont have prod support experience.

On other note, if you are doing ITIL then you dont need to do PMP/prince 2; as ITIL itself includes many disciplines from project management (PMP/prince 2).

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